Shipping Policy
All fundraiser candle orders are shipped after the fundraising campaign has officially ended. Orders are not processed or shipped individually during the active campaign period.
Please allow approximately 7–10 business days after the campaign closes for your order to be processed and shipped. Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping times may vary based on the delivery location, carrier delays, weather conditions, holidays, or other circumstances outside of Golden BLK Candle Lounge’s control.
Customers are responsible for providing a complete and accurate shipping address at checkout. Golden BLK Candle Lounge is not responsible for delays, lost packages, or additional shipping costs caused by incorrect or incomplete address information.
If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier first to open a claim. You may also contact Golden BLK Candle Lounge for assistance.
Shipping fees are nonrefundable once an order has shipped.
